Return and Refund

At SGC SWEDEN Premium Lingeries, we want you to be completely satisfied with your purchase. If you are not, we’re here to help. Please read our Return and Refund Policy carefully.

1. Returns

1.1 Eligibility for Returns

• Items must be returned within 4 to 5 days  of the delivery date.
• if refund is approved the amount was credite in benificery account with in 4 to 5 days 
• To qualify for a return, items must be:
  • Unworn and unwashed
  • In their original condition with tags attached
  • In the original packaging

1.2 Non-Returnable Items

• Due to hygiene reasons, the following items are non-returnable:
  • Lingerie (such as panties, shapewear, and bras) that have been worn or tried on directly against the skin
  • Clearance or sale items
  • Gift cards

2. Return Process

2.1 Steps to Initiate a Return

1. Contact our customer service team at  or call 8287330966 to request a return authorization.
2. Provide your order number and details about the item(s) you wish to return.
3. Once your return is approved, you will receive instructions for sending the product back.

2.2 Shipping Costs for Returns

• The customer is responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure your return is received.

3. Refunds

3.1 Refund Eligibility

• Once we receive your returned item, we will inspect it to ensure it meets our return requirements.
• Refunds will only be issued for eligible items.

3.2 Processing Time

• Approved refunds will be processed within  4 to 5 days of receiving the returned item.
• Refunds will be credited to your original payment method.

3.3 Non-Refundable Fees

• Original shipping fees are non-refundable.
• Any customs duties or taxes paid are non-refundable.

4. Exchanges

• We only replace items if they are defective, damaged, or sent in error.
• To request an exchange, contact us at sanjeevgupta1002@gmail.com
  

5. Damaged or Defective Items

If you receive a damaged or defective product:

• Provide photos of the damaged item along with your order details.
• We will arrange for a replacement or refund at no additional cost to you.